Return & Refund Policy

We want you to love your Lotus Pouch. If for any reason you are not satisfied with your purchase, please review our policy below.

Returns & Exchanges

We accept returns or exchanges within 7 days of delivery.

Items must be unused, unworn, unwashed, and in original packaging.

For hygiene and safety reasons, any item that shows signs of use cannot be returned or exchanged.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or damaged items
• Clearance or final sale items
• Items returned outside the return window
• Items not in original condition or packaging

Damaged or Defective Items

If your Lotus Pouch arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will gladly arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, you will be notified of approval or denial.

Approved refunds will be processed back to the original payment method within 7–10 business days.

Original shipping charges are non-refundable unless the item arrived defective or incorrect.

Exchanges

Exchanges are available for the same item (size/color, if applicable), based on availability.

Customers are responsible for return shipping unless the item was defective or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

How to Start a Return

To initiate a return or exchange, please contact us at:
[email protected]

Include your order number and reason for return.

Additional Notes

The Lotus Pouch is a retail accessory and is not a medical device or therapeutic product.

We reserve the right to refuse returns that do not meet policy requirements.